We help e-commerce and D2C brands reduce churn, cut refunds, increase CSAT, and build world-class customer service operations — from scratch or from chaos.
Trusted by brands worldwide
From setting up your first helpdesk to managing 30+ agents across time zones — we cover everything customer service.
Hiring, training, onboarding, SOP creation, CRM setup, macros, automations and triggers — built for scale from day one.
Implement AI tools and smart automations to reduce ticket volume, cut costs, and improve response time without adding headcount.
RTM dashboards, CSAT tracking, workload forecasting, and performance analytics that tell you exactly what to fix.
Extensive experience with Chinese manufacturers and suppliers. Reduce chargebacks, improve delivery rate, keep suppliers accountable.
Scale your Shopify or D2C brand without drowning in refunds and chargebacks. Dropshipping operations built to last.
Strategic consulting on CSAT improvement, churn reduction, and building customer-centric operations that actually convert.
We come in, assess the situation, build the system, and hand it back running — or stay and run it for you.
We review your current setup, team structure, tools, and data to find exactly where value is leaking.
SOPs, workflows, automation rules, CRM configuration, and reporting — built for your specific operation.
We implement everything, train your team, and make sure nothing breaks when we hand it over.
Ongoing RTM, CSAT tracking, and continuous improvements — so results compound over time.
Book a free 30-minute audit call. We'll review your current setup and tell you exactly what's costing you money.
hello@cxco.io
Within 24 hours
E-commerce, D2C, Dropshipping brands globally